Refund policy

Refunds and Returns

We take great care when creating and preparing every Forever Yours order. Refunds, replacements or other remedies may be provided where an item is faulty, damaged or does not match your order, in accordance with Australian Consumer Law.

Personalised and Custom-Made Items

As personalised and custom-made items are created especially for you, we do not accept returns or provide refunds for change of mind.

Please carefully check all names, spelling, colours, fonts and personalisation details before placing your order. Forever Yours is not responsible for errors entered by the customer during checkout.

If we make an error with your personalisation, please contact us so we can arrange an appropriate solution.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or different from what you ordered, please contact us within seven days of delivery where possible.

Please include your order number and clear photographs showing the item, packaging and affected area. This allows us to assess the issue and arrange an appropriate repair, replacement or refund where applicable.

Please do not return an item before contacting us and receiving return instructions.

Knitted Items

Our knitted blankets, clothing and accessories are made using soft knitted fabrics. Due to the nature of knitwear, slight variations in the weave, texture, stitching or tension may occur. These are natural characteristics of knitted products and are not considered faults.

Knitted items are delicate and may snag or pull when caught on jewellery, zippers, Velcro, sharp objects or rough surfaces. Pulling, snagging or damage caused through wear, incorrect washing, improper handling or failure to follow the care instructions is not considered a manufacturing fault.